Job Description

Job Description

Job Description

The Senior Assistant Deli Manager is a key leadership role responsible for assisting the Deli Manager in all aspects of deli operations. This position requires a highly motivated individual with a strong background in deli food service, management, and customer service. The Senior Assistant Deli Manager is expected to drive sales, manage inventory, ensure food safety and sanitation, and lead a team to deliver exceptional customer experiences. This role demands excellent communication, problem-solving, and multitasking abilities, along with a commitment to maintaining a clean and organized work environment. This is an exempt position that formally reports to the Deli Manager.

Responsibilities:

• Assist in the daily operations of the deli, including food preparation, service, and sales.
• Support the Deli Manager in scheduling staff and managing labor costs effectively.
• Oversee inventory management, including ordering, receiving, and stocking products, to minimize waste and maximize profitability.
• Ensure adherence to all food safety and sanitation standards, maintaining a clean and organized work environment.
• Able to operate, clean and maintain all equipment safely and competently. 
• Know and practice rotation procedures to ensure product dates are properly monitored. 
• Assist the Deli Manager in conducting effective interviews to hire the highest quality candidates for the deli team.
• Provide training and development to deli staff, fostering a culture of teamwork and excellence.
• Coach and mentor team members to improve performance and enhance customer service skills.
• Assist in the development and implementation of merchandising strategies to increase sales.
• Implement and ensure strict quality control measures are always in place when any deli product is put out in cases, hot lines and other areas of the deli.
• Train and practice appropriate portion control in deli production and service.
• Know and promote ads and specials to increase department sales and profits. 

• Regularly review the department is always clean, food is fresh in appearance, is fully stocked and creatively merchandised. 
• Handle customer inquiries and complaints, resolving issues promptly and professionally.
• Monitor and analyze profit and loss (P&L) statements, identifying areas for improvement.
• Demonstrate leadership qualities and assist in creating a positive and productive work environment.
• Ability to work efficiently in a fast-pace environment.
• Ability to handle multiple demands, work under time pressure, and meet deadlines.

Minimum Qualifications:

• High school diploma or equivalent.
• Serv-Safe or similar or similar certifications
• A minimum of 2 years of leadership experience in chain retail deli food service or restaurant management.
• Working knowledge of food safety and sanitation regulations.
• General knowledge of inventory management principles.
• Demonstrated ability to lead and motivate a team.
• Excellent communication and customer service skills.
• Ability to multitask and prioritize tasks effectively.
• Available to work any required shifts including nights, weekends, and holidays.
• Valid Driver's License.
• Ability to lift up to 50 pounds.
• Computer literacy, including proficiency in point-of-sale (POS) systems.

Physical Abilities

• Reaching overhead with both arms up to a maximum of 74 inches, twisting at the waist and lifting objects with both hands weighing up to 20 lbs.
• Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 50 lbs.
• Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
• Occasionally lifting and carrying up to 50lbs., to a height of 34 inches.
• Able to work in colder conditions of the grocery coolers and freezers.
• Bending and squatting, at times all the way to floor level.
• Climbing a ladder, possibly up to 5ft.

Preferred Qualifications:

• Associate's degree in a related field.
• Comprehensive knowledge of deli food preparation techniques.
• Experience with profit and loss (P&L) management. 

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