IT Help Desk Technician Job at STI, Nashville, TN

  • STI
  • Nashville, TN

Job Description

We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth.

IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.

- Customer Support for DHS Applications

- Following up with customers to ensure full resolution of issues

- Installing or changing software to fix issues

- Remotely accessing software to resolve issues

- Diagnosing problems

- Reset AD and mainframe passwords and unlock accounts

Job Tags

Remote work

Similar Jobs

jobgether

Data Annotation Analyst Job at jobgether

 ...This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Data Annotation Analyst based in Austria. As a Data Annotation Analyst, you will help create high-quality ground-truth datasets used to... 

NTT DATA

Intelligence Analyst 4 Job at NTT DATA

Intelligence Analyst 4 responsibilities may include, but are not limited to the following:Prepares parts of more complex studies or reports which include all aspects related to their specifically-defined geographic or functional areas;Responsible for the evaluation and... 

Moss New York LLC

Barber, Hairstylist & Makeup Artist Job at Moss New York LLC

 ...facilities, aquatics, spa, and recovery experiences. We areseekinga talented and experienced Licensed Barber, Hairstylist & Makeup Artist to join the Bedrock Spa team. The ideal candidate is passionate about delivering exceptional grooming, hairstyling, and beauty... 

ClifyX

Oracle Database Administrator Job at ClifyX

 ...Oracle DBA + GoldenGate Location: Sunnyvale, CA Type: Fulltime Oracle Database Performance Engineer with Golden Gate Experience. This position is for hard core DBA who understand Oracle DB very well. He has to be hands on tuning the Oracle DB, SQL, PL/SQL and... 

Jackson Peditric Dentistry

Pediatric Dental Hygienist Job at Jackson Peditric Dentistry

 ...Join our dynamic team as a Dental Hygienist providing compassionate care and promoting lifelong wellness!# Rewarding Dental Career Opportunity...  ...terminology, and medical coding for accurate documentation and billing. Equipment & Infection Control: Knowledge of dental...